Returns & Refunds

Reporting a problem

Report a defective, damaged, incomplete or incorrect product within 3 calendar days of delivery. Include the order number, clear photos or video, and the original packaging.

Eligibility

Products should be unused except for reasonable inspection, complete with supplied accessories, seals, manuals and packaging. Items damaged through misuse, unauthorized repair, liquid, impact, voltage mismatch or normal wear are not eligible unless a stated warranty applies.

Resolution

After inspection Pixio may repair, replace or refund an eligible item. Approved refunds are returned through an available method and processing time can vary by provider. Courier costs caused by Pixio’s error or an approved defect are borne by Pixio.